Missed calls, turned into booked jobs
You're under a sink.
We'll get the phone.
When you can't answer, our receptionist does. It gets the caller's name, their number, the address and what's wrong — then texts the lead straight to you. You keep your own number. Nothing about how customers reach you changes.
About a minute to set up. No card needed.
Urgent callers don't leave voicemail
They hang up and call the next plumber on the list. Ask around and you'll hear the same thing: the jobs you lose to a missed call are the ones you'd most have wanted — the burst pipe, not the estimate.
Calling back at lunch doesn't fix it. By then they've already booked someone. What keeps you in the running is somebody picking up while they're still deciding.
Friday afternoon to Monday morning is 64 hours
If your last call of the week is at 3pm Friday and you start listening to voicemail at 7am Monday, that is sixty-four straight hours in which a customer with a flooded kitchen finds somebody else. Weeknights add four or five more every day.
Your receptionist works all of it, at the same price. It doesn't know what a weekend is.
What the caller hears
A real example of how the call goes. It answers with your business name.
Receptionist Thanks for calling Vega & Sons Plumbing. We're on a job right now — can I get a few details so we can call you back?
Caller Yeah, there's water coming out from under my kitchen sink and I can't stop it.
Receptionist Got it. Can I take your name, the best number to call you back on, and the address?
It confirms everything back to the caller before it hangs up, so what reaches you is what they actually said — and it asks every question every time. An office that is busy, or a plumber taking a name one-handed, forgets one. This doesn't.
What lands on your phone
An example — this is the whole product, in one text.
URGENT - Plumber Call Saver: Name: Marisol Vega Callback: 555-201-8842 Address: 1180 Larkspur Lane Issue: burst pipe under the kitchen sink Recording: … All your leads: …
It works out whether it can wait. A burst pipe is flagged urgent; a quote request isn't, so you can finish the job you're on. Tap the number in your dashboard to call them straight back — what to say when you call the lead back.
Not another auto-text
Plenty of tools will fire a "sorry I missed you" text at the caller. That's better than nothing, and it buys you a little time — but it hands the work back to the customer. They have to stop, type out what's wrong, and wait.
Somebody standing in a puddle doesn't do that. They call the next number. Answering the phone and asking the questions is a different thing entirely.
What it's worth to you
Your numbers, not ours. Drag them to whatever is true for your work.
Work walking away each month $2,160
What we'd charge, if we captured every one $70
The charge is the worst case: $10 a month plus $5 for every one of those calls we actually get details from. Calls we can't, you don't pay for.
It only works if you let it work
The plumbers who get nothing out of this are the ones who want every call put through to them anyway. That's just a ringing phone with extra steps.
It earns its keep when you let it do the intake and only put your name on the ones that actually need you today.
You might not need this
Some plumbers have more work than they can take and are happy to let the phone ring — if you're turning jobs away, an extra lead is not a favour and you should keep your ten dollars.
This is for the ones who'd have taken the job. If a call you missed on Tuesday would have been on your calendar Wednesday, that's the whole pitch.
How it works
- 1 One dial code turns on call forwarding for calls you don't pick up. We text it to you and it's one tap.
- 2 Those calls land on a receptionist that answers with your business name and asks the four things you'd ask.
- 3 The lead hits your phone as a text — and sits in your dashboard, one tap from a callback.
What it costs
$10/mo + $5/lead
You're charged for a lead only when the receptionist actually captures one — a name, a callback number and the problem. A wrong number or a hang-up costs you nothing.
See exactly what counts as a leadQuestions people ask
- Do I have to give out a new number?
- No. You keep handing out your own. We give you a second number that only ever sees calls your phone didn't answer.
- What if I do answer?
- Then nothing happens and you're not charged. Forwarding only kicks in when you're busy, out of range, or don't pick up.
- Can I turn it off?
- One dial code, the same way you turned it on. On most carriers that's ##004#. Your setup screen shows yours.
- Is it obvious it's not a person?
- Often, yes, and we won't pretend otherwise. It's good at the questions it asks and it can be thrown by an unusual one. Some people don't like talking to it — a few will hang up, the same way some hang up on voicemail. The difference is what you're left holding: a name and a number, or nothing.
- Will it wake me up for a quote request?
- Not usually. It asks whether the caller can wait, and when it's sure they can't, the text reads URGENT at the top. Someone pricing a bathroom looks like every other lead, and so does a call it couldn't get a straight answer out of — we'd rather under-flag than cry wolf. You still get every lead either way.
- Does it work after hours?
- That's most of what it does. Nights, weekends, holidays — it answers all of them at the same price.
Live in about a minute. No contract — switch the forwarding code back off whenever you like.